New Guide Helps Customer Service Reps Reduce Stress
New Guide Helps Customer Service Reps Reduce Stress and Relieve the Effects of Repetitive Motion: Timeless Yoga Techniques Updated for the Modern Office
New York (PRWEB) October 27, 2005
Each day
Frontline reps interact with customers, coworkers
And supervisors. Each of these interactions is a
Potential source of stress. And when that stress
Mounts it can cause long-term damage to their
Health and well-being, and have a negative impact
On the productivity of the customer contact center.
Managers may not be able to eliminate these
Stressful interactions, but now they can give their reps an important tool for relieving stress when and where it happens.
Yoga instructor and author Michaeline Kiss has
Created “Yoga at Your Desk: A Guide to Reducing
Stress” especially for customer service reps. In it she presents 23 exercises that can be done in just one to two minutes each either sitting at a desk or standing.
The exercises are divided into four sections:
Refreshers. These simple movements take a minute
Or less each and improve circulation and release
Tension in the shoulders, neck, jaw, eyes, wrists
And hands. These techniques can be used
Throughout the day – especially during long periods working with a keyboard and monitor.
Breathing. One of the core yoga techniques, the
Breathing exercises will show reps how to use their own calming breath to reduce stress.
Shoulders, Neck and Low Back. These exercises
Release tension in the problem areas of the shoulders, neck and low back. They can be done seated or standing in less than two minutes each.
Concentrations. These simple exercises help reps
Take their attention away from stressful situations and provide a quick, on-the-spot break from the workplace.
By using these exercises frontline reps will learn to:
Feel more in control as they talk to customers, Release the muscles and ease the tension in their shoulders, neck and lower back, Ease the effects of repetitive motion tasks, and Increase their focus and attention.
Additional information on “Yoga at Your Desk:
A Guide to Reducing Stress” is available online at http://www. CustomerServiceGroup. com/books. php (http://www. CustomerServiceGroup. com/books. php)
Or by phoning the Customer Service Group at
1-800-232-4317.
About the Customer Service Group
For more than 20 years, the Customer Service
Group has helped customer service, call center and
Help desk managers increase productivity, improve
Service quality and boost customer satisfaction,
Loyalty and retention. The Customer Service Group
Publishes “Customer Service Newsletter” and “The
Customer Communicator.”
For more information visit:
Http://www. CustomerServiceGroup. com (http://www. CustomerServiceGroup. com)
CONTACT:
Adam Reis
Customer Service Group
28 West 25th Street - 8th Floor
New York, NY 10010
Phone: (212) 228-0246, Ext. 105
Fax: (212) 228-2091
Website: http://www. CustomerServiceGroup. com (http://www. CustomerServiceGroup. com)
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