CSM to Perform Customer Satisfaction Study & Win-Loss Analysis for eRoom Technology, Inc.
Atlanta, GA – August 7th, 2002 – CSM, Inc., an Atlanta-based market research firm specializing in customer and market intelligence for the information technology industry, today announced that it has been selected by eRoom Technology to conduct both a company-wide customer satisfaction study and win-loss analysis.
(PRWEB) August 9, 2002
On an on-going basis, CSM will implement a research program designed to evaluate the satisfaction of prospects and customers with both the sales process and customer experience, from initial introduction through the long-term customer lifecycle.
ERoom Technology is a leading provider of Internet-based software and services for enterprise collaboration. The eRoom solution is used by more than 600 companies such as 3Com, A. T. Kearney, Bausch & Lomb, Compaq, Deloitte Consulting, EDS, Ford Motor Company, GTE, Hewlett-Packard, Ketchum, Morgan Lewis & Bockius, Pfizer, Siemens and Solectron.
“We are pleased and excited to be associated with a well respected name in the information technology industry, like eRoom Technology,” said Frank Sanders, President of CSM. “That eRoom considers its customers and prospects important enough to engage an outside firm to evaluate the sales process and customer experience is indeed a testimony to their long term commitment to their clients,” he added.
About CSM
Founded in July of 1991, Customer Service Marketing, Inc. (CSM, Inc.), provides high quality customer and market intelligence within a wide variety of industries. CSM offers both custom research services and topical industry reports within the hospitality, information technology, manufacturing, healthcare, financial services, utility, and retail industries. With global phone and Web-based interviewing services and advanced reporting capabilities, CSM is able to offer a diversified group of clients worldwide with the most comprehensive, creative, and actionable information available.
For more information, visit www. csmresearch. com or call (800) 849-6788.
About eRoom Technology
ERoom Technology is a leading provider of Internet-based software and services for collaboration among an organization's extended enterprise of employees, customers, suppliers, and other partners. The company's eRoom product provides a digital workplace for the extended enterprise, allowing organizations to quickly assemble a project team wherever people are located and manage the collaborative activities that support their complex and rapidly-changing business projects and processes. Customers use eRoom digital workplaces to help get products to market faster, drive down production costs, enhance customer relationships, and improve the work products that drive their businesses. The eRoom solution is used by more than 600 companies such as A. T. Kearney, Aventis Pharmaceutical, BIC, Bausch & Lomb, Compaq, Deloitte Consulting, EDS, Ford Motor Company, Hewlett-Packard, Ketchum, Pharmacia, Pfizer, Siemens, Solectron, and Sony.
More information about eRoom Technology and its product offerings can be found at www. eroom. com.
Source: CSM Research, Inc., 800-849-6788, www. csmresearch. com
Contact: Brian Zeman, bzeman@csmresearch. com, VP of Business Development
