Fusion Universal Wins Coveted E-Learning Award Using Panviva’s Supportpoint Business Process Guidance System
Innovative Knowledge Solution for Improving Customer Efficiency Takes Top Honors for “Industry Award for Outstanding Achievement - Corporate” at Prestigious E-Learning Event
Wakefield, MA (PRWEB) December 7, 2010
Fusion Universaland Panviva, Inc., today announced that Fusion Universal has won the coveted “2010 E-Learning Industry Award for Outstanding Achievement – Corporate.” The award was made at the E-Learning Awards in London on November 22 in recognition of Fusion’s “Knowledge Solution.” The solution deploys Panviva’s Business Process Guidance system, SupportPoint, along with a social learning platform and formal E-learning courses to deliver an innovative and industry-leading approach to “improving customer efficiency, closing skill gaps, and getting the best from staff,” the judges explained.
The “Knowledge Solution” was deployed by Fusion Universal to eliminate costly order-entry errors in British Telecom’s complex network provisioning business. Using SupportPoint, a role-based system that guides staff through even the most complex processes in real time and provides just the right information at the moment of need, Fusion Universal was able to help BT reduce their errors by a full 80% -- saving BT millions of pounds annually. It also ensures that BT retains a leading position in delivery. The solution, which is now in wide use at BT, combines innovation with world-class performance to deliver great strategic and economic value.
According to Steve Dineen, CEO of Fusion Universal, “SupportPoint combined with formal and social learning is an absolutely unique solution that eliminates complexity, ensures accuracy and compliance and delivers measurable business results fast. This award endorses the value of this combination to provide process guidance technologies tailored to the needs of our clients.”
Stephen Pappas, VP global sales and alliances at Panviva commented,” In the last few years, Fusion Universal has shown considerable success in helping its clients gain a competitive advantage that sets them apart. Fusion’s ability and hard work, their determination to continue pushing the boundaries of e-learning for their corporate clients, and their dedication to social programs educating children make them a world-class partner.”
About Fusion Universal
Fusion Universal is a new type of corporate learning-solutions provider that has a social conscience at its heart. Fusion’s corporate goals are to provide the next generation of technology-enabled learning solutions through the use of social learning, procedural guidance tools and online training to improve business results. The same expertise used in developing these corporate learning solutions is also applied to the goal of bridging the digital divide across the developing world in supplying the world’s best high-quality education. For further information, visit http://www. fusion-universal. com.
About Panviva
Panviva is the developer of SupportPoint, the world's leading Business Process Guidance system (a real-time desktop guidance solution that provides staff with consistent best practices, rendering exceptional customer service). Over 200,000 users across 37 countries rely on SupportPoint daily to guide them through complex processes and policies in real-time. Among Panviva's customers are HP, BT, BUPA, Medibank, Health New England, AvMed, Caterpillar, National Australia Bank, and Fosters, who use SupportPoint to reduce operating costs while improving performance and compliance. For further information, visit http://www. panviva. com.
Panviva, the Panviva logo and SupportPoint are trademarks of Panviva Pty Ltd. All other brands may be trademarks of their respective owners.
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