Five New Industry Specific Customer Service Assessments from Robert A. Cameron & Associates
Hiring the right employees in customer service oriented positions doesn’t have to be a hit or miss proposition. Robert A. Cameron & Associates announces five new industry specific employee assessments to help companies improve their selection and development of these critical employees.
Weston, FL (PRWEB) May 12, 2006
Robert A. Cameron & Associates is pleased to announce five new Customer Service Profile assessments designed for Health Care, Financial Services, Hospitality, and Retail Services, plus a general category. These tests will help you select and train people who are a better fit to your service oriented positions.
Are you, or your customers, ever disappointed in the level of service an employee delivers? How often have you discovered that an employee just didn’t live up to your idea of good service?
Now there is an easy way to assess a person’s true perspective on customer service. Discover if their profile in six behavioral characteristics, plus math and vocabulary proficiencies meets the profile to extraordinary customer service.
You will also see how their answers to 50 key industry specific questions compare to the way you would answer them, to ensure alignment with your customer service expectations. Plus you will find out how your company’s answers to those questions compare to other businesses in your industry.
The assessment can be done on line with results reported immediately. You will be in a much better position to gauge an employee’s ability, and willingness, to deliver good service.
It’s tough to acquire customers, and expensive, as it costs five to tens times more to get a new customer than it does to keep a customer. By reducing customer defections you can boost profits by 25%.
Try the Customer Service Profile. Watch your service levels soar, and keep your customers coming back. Take the guessing out of the hiring. You can train an employee on skills but if he doesn’t fit the job no level of training will make him better over the long haul. Reduce hiring mistakes now.
For more information on this critical business issue and the employee assessments to handle it, contact Robert A. Cameron & Associates, Weston FL, a Strategic Business Partner of Profiles International. Mr. Cameron’s team works with employers to help them increase the effectiveness of their employee selection, hiring and development, and improve their company’s productivity and profitability. They can be reached at 954-385-8701 or visit their website at http://www. racameron. com (http://www. racameron. com)
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