TeleService Resources Changes Name to OnPoint
(PRWEB) May 26, 2000
FOR IMMEDIATE RELEASE
CONTACT:
Platinum Equity Holdings Corporate Communications
Bill Kobel 717-703-6025 wkobel@peh. com
Amy Kelchner 717-703-6177 akelchner@peh. com
TeleService Resources Changes Name to OnPoint
Company Announces Enhanced Focus on Providing Multi-Channel CRM Solutions to Business
FORT WORTH, TX (May 22, 2000) – TeleService Resources announced today it has been renamed OnPoint (www. onpointcrm. com) to more clearly identify itself as a leading provider of integrated, multi-channel customer relationship management (CRM) solutions.
With todayÂ’s name change, OnPoint marks the completion of a comprehensive corporate re-engineering effort that began several months ago. The company has deployed a new business strategy, streamlined its infrastructure, diversified its service offerings and introduced performance-driven customer service criteria in introducing a new organization to the customer care industry.
“Yesterday’s call centers have become today’s customer contact centers,” said Steve Zollo, president and CEO. “OnPoint has the technology, processes and people in place to meet customers’ unique needs – by phone, fax, email or by Internet touch points – and to deliver positive customer experiences that enhance brand equity.
“Our new name distinctly communicates our vision to achieve outstanding customer satisfaction and industry leadership by providing the highest quality service and the industry’s most innovative customer care solutions,” Zollo said.
OnPoint provides comprehensive customer relationship management using a combination of proprietary and third-party technology solutions, including strategic relationships with LivePerson™, a leading web chat software innovator and Synchrony, a leading e-crm provider. The company’s CRM solutions include inbound and outbound call management, interactive voice response and Web-based
Communication tools. OnPointÂ’s clients include American Airlines, United Health Care and Chase
Manhattan Bank. OnPoint operates customer contact centers in Fort Worth and San Antonio, Texas and employs more than 1,700 people. OnPoint is a subsidiary of Platinum Equity Holdings.
Platinum Equity Holdings
Platinum Equity Holdings (www. peh. com), based in Los Angeles, has been recognized as one of largest and fastest growing privately held IT companies in the United States by both Forbes and BusinessWeek magazines. The company has distinguished itself as a billion-dollar investment corporation that specializes in acquiring and operating mission-critical technology organizations and technology-enabled service companies throughout the world. Platinum currently owns 15 technology-driven corporations featuring a workforce of 10,000 employees, an established infrastructure in more than 100 countries and offices in Europe, Asia and South America.
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