Pearl Companies Rolls Out Phase II of Duck Creek Technologies Implementation
Pearl Insurance of Peoria Heights, Ill. -- insurance brokers, marketers, administrators, and part of the Pearl Companies -- is rolling out Phase II of its Duck Creek Technologies implementation. This allows Pearl to issue policies directly in Duck Creek's online Policy Administration System, offer online applications to larger real estate firms, and update data through a real-time customer interface.
Peoria Heights, IL (PRWEB) October 23, 2008
Pearl Insurance announces its launch of the second phase in its recent implementation of Duck Creek Technologies' Policy Administration Solution. Phase II allows Pearl to issue policies directly through Duck Creek's system, offering full online application capability to larger firms, and updating data through a real-time customer interface. These enhancements further heighten Pearl's ongoing campaign to provide the best possible efficiency through its web-based application system and world-class customer service.
Pearl has replaced a legacy policy administration system with Duck Creek's Policy Administration Solution, resulting in improved workflow and the entire policy transaction is now managed from start to finish. Processing is streamlined providing more efficiency, and customers are served in a real-time capacity by being able to complete applications quickly, get a quote (if eligible), and bind their policy all through the Duck Creek solution.
Another benefit of Phase II in the Duck Creek implementation process is that Pearl now has the capacity to allow larger firms -- of 16 agents or more -- to complete an application for Errors and Omissions (E&O) Insurance online. The large-firm administration process is more efficient, allowing an application to be completed online with the information automatically available for Pearl's underwriters to analyze. The customer no longer waits for Pearl to receive the application by mail and manually enter the information into the system before it is processed into a large-firm quote, resulting in customers receiving an E&O policy quote more quickly.
Pearl has also added a real-time customer interface through its web-based customer relationship management system, Oracle's Siebel, into Duck Creek. Now, as customer data is modified or added in Siebel by the data management and sales teams, the correct data is automatically linked to the Duck Creek System, further refining Pearl's database of customers and prospects. This database association makes marketing and informational campaigns increasingly effective, minimizing errors, and reducing waste.
"Pearl is committed to providing busy real estate agents with a quick, user-friendly web-based insurance experience, and Phase II of our Duck Creek implementation furthers our vision of the availability of an entirely online insurance-buying process," says Lori Johnson, Chief Information Officer of Pearl Insurance. "Customers can now complete an application, get a quote, bind coverage, and have their policy issued to them via the Web--at their convenience. Of course, we continue to offer world-class, individualized customer service as well for customers who want that personal interaction. We strive to offer a variety of ways our customers can complete each step of the process so that every individual gets a unique experience of their choosing."
"Today's announcement demonstrates the component-based capability of Duck Creek's solution. Pearl was able to take advantage of the modularity feature and leverage it by first implementing a Web portal and offering a real-time interface to their customers in Phase I. Pearl's Phase II has been able to expand the use of the policy administration capabilities; including cancellations, reinstatements, out-of-sequence endorsements, and renewals. Our solution is designed to give carrier's the breadth of functionality coupled with the flexibility demanded today as carrier's pursue their business growth strategy. We are proud to be part of Pearl's technology advancement as they pursue their goals," notes Curtis Gekle, Executive Vice President for Sales and Marketing at Duck Creek.
About Pearl Insurance:
Pearl Insurance is ranked among the top direct-marketing third-party administrators in the nation and is a part of the Pearl Companies, a privately held, multifaceted organization located in Peoria Heights, Ill. Pearl Companies also includes Pearl Technology, Pearl Benefits, Pearl Automotive, Pearl Carroll & Associates LLC, and W. B. Griffin & Son. The Pearl Companies' commitment to working hard, working smart, and working together has not only placed them in the enviable position they are today, but has also secured them a strong presence in the marketplace for years to come. For more information, please visit www. pearlinsurance. com or call 800.447.4982.
About Duck Creek Technologies:
Duck Creek Technologies, Inc. is a leading provider of software and services to the insurance industry, providing next-generation policy administration, sales automation, product definition & configuration, and rating for the Property & Casualty and Healthcare insurance markets. Duck Creek is dedicated to enabling customers to develop insurance products and to sell and service those products in their chosen markets with unprecedented speed to market, flexibility, reach, and quality. Founded in 2000, Duck Creek is headquartered in Bolivar, Mo., and has multiple offices within the United States, in addition to its affiliate and licensing partners in Europe, the Middle East, and Africa, and Duck Creek Technologies Europe Ltd., headquartered in London. For more information, visit www. duckcreektech. com or call 866.382.5832.
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