Triangle Concierge creates in-house Concierge/Work/Life department for companies who care.
Triangle Concierge, The Concierge Consultants teaches companies how to create their own in-house concierge department so that they can provide Work/Life benefits to their employees. Companies make these great work/life programs a part of the employees benefit package. We provide companies with unsurpassed customized training and the best in customer service.
Raleigh, NC (PRWEB) April 30, 2003
ItÂ’s hard to pick up a newspaper without reading about major layoffs these days. But even though the economic picture may not be as rosy as in recent years, that doesnÂ’t mean companies are slacking off on perks and benefits for their remaining staff. Without question, employee satisfaction and retention remain among the top workforce issues that companies face today.
With increasing emphasis in recent years on employeesÂ’ ability to strike a comfortable work/personal life balance, some companies have turned to in-house concierge services to help their workers achieve it.
“If employees are distracted due to problems and stress at home, their job performance will suffer,” says concierge services consultant and author Katharine Giovanni, president of Triangle Concierge and author of The Concierge Manual. Likewise, Long hours at work may also cause employees difficulty in running their households or event o find time to plan a personal life, all of which can result in distracted workers.
“Stress can result in illness and increased sick and personal days and a loss of productivity,” Giovanni added
An in-house concierge department can make good financial sense, Giovanni emphasized, and size doesnÂ’t matter: any company or organization can afford to add a concierge department. Triangle Concierge has trained concierge departments for the Justice Federal Credit Union with 95 employees, the Tennessee Valley Authority with 13,000 employees and Western University of Health Sciences, among others.
With concierges performing tasks such as banking, video return, grocery shopping, prescription pickup, returning library books, and so on, employees who take advantage of the service can reduce day-to-day stress. The company benefits from a more relaxed and focused employee whoÂ’s also now free to stay in the office and work instead of dashing to the pharmacy to pick up a family memberÂ’s prescription.
Other life-enhancing services that some concierge departments offer include modified house sitting, coordinating travel and vacation plans, modified house sitting, checking on sick or elderly relatives, business referral services, making dinner reservations, arranging city tours, and searching for sports or event tickets. Some in-house concierge services offer meeting and event planning.
“Saying that you care about your employees and proving it are two different things,” Giovanni added. “Making concierge services a part of your corporate benefits package will increase your employee retention and overall job satisfaction because they will be better able to concentrate on their jobs.
Triangle Concierge offers a corporate training program to teach companies how to add an in-house concierge department. “We will also teach companies how to make their new department run cost-effectively versus at a loss,” Giovanni said, “The department does not necessarily have to run at a loss.”
In most cases, the company makes the concierge service available to employees, but employees pay a small fee for the service. The advantage of an in-house service over using an outside service include having a dedicated service totally devoted to the company and its employees and control over salary and cost.
“Triangle Concierge provided exactly what we needed to get our concierge services department set up,” said Michael Garrett with Rowe Furniture in Virginia. “The most valuable part of the training has been showing us how to provide this benefit to our people by having the service pay for itself. This is a concept we never really considered. The price we paid for the training is going to pay for itself many times over.”
Triangle also just published a brand new e-book entitled "The In-House Concierge Manual" that teaches companies how to create their own in-house concierge department and offer it to either clients, employees or both.
Triangle Concierge, Inc. has been training concierge companies since 1998. They are one of the oldest concierge consulting companies in the U. S. and were actually the first company in the world to completely devote itself to training and informational services.
Headquartered in Apex, North Carolina, Triangle Concierge works with both individuals and companies from all over the world and currently has over 1600 clients from every US state as well as 16 countries including England, Ireland, Australia, Germany and Canada to name a few. Individual concierge consulting services are offered to those people who wish to start their own concierge company. Triangle Concierge gives individuals all the tools they need and those they never thought of to get started.
To learn more about Triangle ConciergeÂ’s corporate training programs, visit www. triangleconcierge. com, or call Katharine Giovanni at 919-303-1350
