Plum Voice Portals Wins Product of the Year Award; Plum’s VoiceXML Platform Honored for Demonstrating Potential of Personalized Interactive Voice Response
Plum’s VoiceXML Platform Honored for Demonstrating the Potential of Personalized Interactive Voice Response.
New York, NY (PRWEB) January 21, 2006
Plum Voice Portals (www. plumvoiceportals. com) announces that Technology Marketing Corporation (TMC®)’s Customer Inter@ction Solutions® magazine (www. cismag. com) has named the Plum VoiceXML platform as a recipient of a 2005 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982™.
Specifically cited for excellence was Plum's MedTalk, a powerful enhancement to the Plum VoiceXML platform. MedTalk is used by healthcare providers such as pharmaceutical companies, health insurers and research organizations to create automated telephone dialogues with patients. As the driving force behind MedTalk, the Plum VoiceXML platform demonstrates its best-of-breed status, delivering the versatility and scalability that enterprises demand to create powerful and dynamic IVR systems.
What makes the Plum VoiceXML platform particularly innovative in the customer interaction sense is its flexibility, ease of administration and ability to deliver IVR applications that are able to interact with callers with greater personalization. Hundreds of applications built on the Plum VoiceXML platform, for example, facilitate dialogues that are conducted in a variety of ways to suit a caller’s preference, incorporating a mix of communications such as voice, text message and touchtone interactions. Applications developed on the Plum platform can also be created to dynamically alter dialogues in mid-call based on the identity and profile of callers.
“Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Plum Voice Portals has demonstrated to the editors of Customer Inter@ction Solutions that its products and services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.
The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine.
About Plum Voice Portals
Plum (www. plumvoiceportals. com) is a leading provider of enterprise solutions for automated service over the telephone. With the Plum VoiceXML IVR (Interactive Voice Response) platform, clients are free to choose the configuration that suits their needs, whether they want to own and manage their IVR systems internally, outsource them to the Plum hosting service, or deploy them world-wide through Plum's Global Voice hosting offering. From small enterprises to large multi-national corporations, when it comes to automating telephone interactions, customers choose Plum for the flexibility, reliability and scalability of its offerings.
About TMC®
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet. com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference and Global Call Center Outsourcing Summit. TMC offers live and online certification programs through TMC University. TMCnet. com publishes more than 14 online newsletters. Visit www. tmcnet. com for details.
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