PlayPhone Dials It In with the Fuze Suite
Branded mobile entertainment company, PlayPhone, Inc. is utilizing the customer care software of Fuze Digital Solutions to drive self-service answers and reduce the need for assisted service on its own web site as well as those of its partners. Utilizing Fuze Web Services, PlayPhone is able to cost effectively present a custom look and feel for its seamlessly integrated knowledge base on multiple sites.
Seattle, Wash. (Vocus) May 6, 2009 –
Branded mobile entertainment company, PlayPhone, Inc. is utilizing the customer care software (http://www. fuzeqna. com/fuzeds/consumer/kbdetail. asp? kbid=887) of Fuze Digital Solutions to drive self-service answers and reduce the need for assisted service on its own web site as well as those of its partners. Utilizing Fuze Web Services, PlayPhone is able to cost effectively present a different look and feel for its seamlessly integrated knowledge base on multiple sites.
PlayPhone is a global mobile media company present in more than 25 countries throughout North America, Europe, Asia and Latin America that provides personalization and entertainment content to mobile consumers.
In addition to operating its consumer-facing mobile destination at PlayPhone. com, PlayPhone powers mobile content destinations and promotional offerings for entertainment and retail brands including Wal-Mart, BET Networks, ABC Television, National Geographic, Sony Pictures, SonyBMG, Cartoon Network, Adult Swim, Sega, Real Networks and iPlay.
Through using pieces of code (widgets, gadgets, etc.) to call Fuze Web Services, PlayPhone is able to customize the look and feel of its knowledge base (http://www. fuzeqna. com/fuzeds/consumer/kbdetail. asp? kbid=887) for a seamless web site integration of the Fuze Suite. They can also easily control the knowledge base content that is extended on each site, yet easily administer it in a central repository.
“Extending Fuze Suite functionality to a computer screen, in-line game, or hand-held device using our Web Services is easy and can be done by us or any competent web developer,” remarked Chuck Van Court, CEO and Founder of Fuze Digital Solutions. “The Fuze Suite is all about promoting our clients’ brand, not our own, and we make it easy to get the knowledge base (http://www. fuzeqna. com/fuzeds/consumer/kbdetail. asp? kbid=887) content where it's needed.”
“PlayPhone has been a Fuze client for more than a year now, and we love the product and support we get from them,” said Grace Meza, PlayPhone’s Technical Support Manager. “With a single instance of the Fuze Suite, we’re able to cost-effectively segment the content for our multiple mobile destination sites and give each a custom look and feel.“
About PlayPhone, Inc.
San Jose-based PlayPhone (www. playphone. com) is a leading global mobile media company present in over 25 countries throughout North America, Europe, Asia and Latin America that provides cutting edge personalization and entertainment content to mobile consumers anytime, anywhere. PlayPhone founded the direct-to-consumer mobile media distribution standard in 2003 and continues to establish new means for delivering wireless entertainment. PlayPhone is funded by top venture firms Menlo Ventures, Cardinal Venture Capital, Scale Venture Partners and Coral Capital Management.
About Fuze Digital Solutions, LLC
Seattle-based Fuze Digital Solutions is an employee-owned company that provides an enterprise-grade and modular customer care software suite that is easy to use and administer and includes a knowledge base that is first to leverage community insights while protecting brand integrity. The Fuze SuiteTM enables companies to build and sustain customer loyalty by facilitating education, communication, and collaboration with customers during the support process. The Fuze Suite includes a robust set of modules to help companies provide outstanding and consistent care across all support channels including website, chat, email and phone. Fuze customers include Fujitsu, Sutherland Group, CareerBuilder. com, SonicWall, Oregon Health & Sciences University, NOAA, Capcom, AAA clubs and over 50 financial institutions including Lockheed Federal Credit Union. For more information, call (425) 649-1246 or visit online at www. fuzeds. com.
Media Contact:
Jean Van Court
Fuze Digital Solutions
425-649-1246
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